Learning How to Resolve Conflicts in a Meeting

A Training Exercise

Resources Needed

•  Dealing with Conflict Instrument (DCI) booklet for each person. Order from www.hrdpress.com

•  Dealing with Conflict video. Order from www.hrdpress.com

Design

1. Facilitate a brainstorming session of “typical conflicts in your team meetings.”

2. Eliminate duplicates and overlaps. Prioritize the list in order of frequency.

3. Ask each person to complete the DCI survey and score the results.

4. Show the video.

5. Present a description of the various conflict modes. Facilitate a discussion with the goal of clarifying and understanding each style. The instrument contains a description of each of the styles.

6. Return to the “typical conflicts” and the top three ...

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