Exploring PSO Support Functions

The six functions mentioned earlier in the chapter and discussed in the following sections are fairly inclusive of those that a PSO might offer. A word of caution is in order, however. It would be a mistake to implement all of the listed functions at once even if that is the ultimate goal of your PSO. Introducing a PSO into the organization is asking management to absorb quite a bit. You will have a much better chance of success if the functions are prioritized on the basis of the contribution they can make or on the ease of implementation and introduced a few at a time. I will have more to say about this later in the chapter when I discuss the challenges of implementing a PSO. For now I will simply define what each of these functions involves and leave for later the discussion of implementation.

Project Support

This function encompasses all of the administrative support services that a PSO might offer to a project or program manager and the project teams. They are as follows:

  • Schedule updating and reporting
  • Time sheet recording and maintenance
  • Report production and distribution
  • Report archiving
  • Report consolidation and distribution
  • Project notebook maintenance

The PSO project support services are an attempt on the part of the PSO to remove as much non-value-added work from the project team as it can and place it in the PSO. Obviously, you would rather have the project team focused on the work of the project and not be burdened by so-called “administrivia.” ...

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