The single biggest problem in communication is the illusion that it has taken place.
Chapter 8Effective Communication Techniques
You click on your chat app. It seems you had a new message during the night. You open it.
| | [01:45] kate: call me please (edited) |
Oh no. Kate is the CEO. Why would she want you to call her? And what did the message actually say before it was edited? Was it something bad? Has something gone wrong? You rewind through yesterday’s events to try to recall something that may have warranted her attention. You only deployed a few small bug fixes. Nothing went awry.
Or did it? You panic. You look through the application logs and the monitoring dashboards. It all looks pretty normal. What else could it ...
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