CHAPTER 8Optimizing for the Future

Every day, we see evidence that our world is hyper-evolving, from artificial intelligence to driverless cars and from voice searching to augmented reality. Because of these constant changes, it's important to have a search strategy that can adapt to user behaviors and technological advancements. The brands that are most ready to adapt to these changes will thrive, leaving behind the ones that are not able to adapt. It's important that brands possess the right mind-set, process, and culture to withstand and excel with the changes that inevitably come. In particular, brands and their cultures should strive to have the following attributes:

  • Flexibility: It's important that brands are flexible and have an open mind to position themselves for upcoming changes in the commerce and shopping experience world. Flexibility is critical to ensure that the brand is quick to identify and understand what technology changes apply to their way of doing business and how technological advancements can help their business and the way they interact with customers.
  • Employees who are change enthusiasts: The technology world is changing at a hyper pace and will go even faster in the next few years. It's important for brands to invest in dedicated resources that can evaluate their brand process, consumer processes and trends, and the ways to effectively optimize both for the best outcomes. This may require having stronger project or process management leaders in ...

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