October 2013
Intermediate to advanced
224 pages
4h 54m
English
Content preview from EGO vs. EQ: How Top Leaders Beat 8 Ego Traps with Emotional IntelligenceBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Ego Trap 7
Losing Touch with the Frontline Experience
Picture this: the CEO of Subway sandwiches taking more than five minutes—three hundred long seconds—to make a foot-long sandwich while customers wait in line.1 Or imagine Stephen Joyce, the CEO of Choice Hotels, sweating profusely as he struggles to stock a cleaning cart with supplies. “I am sweating like crazy, and all I seem to do is get behind,” an exasperated Joyce once said under these circumstances.2
Maybe these images already strike a familiar chord for fans of CBS’s Undercover Boss, where these and many other CEOs have been featured as they try to reengage with their frontline workers while working alongside them, incognito, as supposed trainees and newbies. The Emmy Award–winning ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.