October 2016
Intermediate to advanced
240 pages
5h 16m
English
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Chapter 23. Go see, ask why, show respect
by Horia Sluşanschi
The best way to help your team serve their clients better, and to achieve and sustain a culture of continuous improvement, is to start by showing them deep respect.
How can you best show respect? Consider Jim Womack’s excellent advice in his collection of essays Gemba Walks (Lean Enterprise Institute, 2011).
You do this by challenging their thinking about the current work process, asking lots of open, probing questions to uncover the root causes of current impediments. No process is ever perfect, but you can focus on helping the team to discover what its key constraint is at any particular moment, and then devise countermeasures to remedy it.
The key constraint is the area in which ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.