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Elastix Unified Communications Server Cookbook by Gerardo Barajas Puente

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Configuring the Call Center module

It is important to configure the main services of this module first. The Call Center module depends on the connection with Asterisk IP-PBX, and the service elastixdialer must be configured and executed in order to have the module working properly.

How to do it…

  1. Create a manager user for the Asterisk IP-PBX. This user is capable of connecting to Asterisk using port 5038 and originating, transferring, and checking the IP-PBX's status; in other words, controlling the IP-PBX externally.
  2. Go to the PBX | Tools | Asterisk File Editor menu.
  3. Click on the Show Filter button, type manager, and click on the manager_custom.conf link to open and edit this file. Insert the following lines at the end:
    [elastixdialer] secret = relaidxitsale ...

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