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Emerging technical services models in the context of the past

Abstract:

There are many parallels between automation and the growth of electronic resources, such as the shift from ownership to access, a blurring of back-end work with supporting the user experience and the perception that library work becomes simpler, rather than more complex, with new technology. Each factor has had a significant effect on the changing nature of technical services. Although technical services units in libraries have experienced dramatic changes over the past 30 to 40 years with the emergence of integrated library systems and electronic resources, the approach to technology has primarily been reactive (as a creator of efficiency) rather than proactive (as a ...

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