C H A P T E R     2     

When IT Is “Us” and “Them”

Before I dive into the topic of IT governance (the first key to eliminating the “us and them” relationship between IT and the business), I wanted to spend some time talking about another level of “us and them.” This relationship doesn’t only exist between IT and the business. “Us and them” relationships can be found inside the walls of the IT organization itself.

There are a couple of dimensions to this. First, most everyone in IT still functions in silos, so they are organizationally constructed to focus on one aspect of IT at a time. Second, folks in IT tend to be specialists. They become experts in project management, security, application development, or service management. Once they do, ...

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