C H A P T E R     9     

Process (and Why Everyone Hates It)

The next factor an enterprise needs to address to eliminate the “us and them” relationship between IT and the business, and ensure business information technology success, is process. I can hear the groans and lamentations again, “First this guy talks about governance and now he wants to talk about process.”

Though many would advise me that following an in-depth discussion of governance with an in-depth discussion of process is pushing my luck, their well-intended counsel would be off the mark. Though they would be correct in predicting there would be even less initial enthusiasm for process than there was for governance. The conversation about process on the heels of an IT governance ...

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