ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

C H A P T E R     10     

How I Fell In Love with Process

I was advised to come up with a different title for this chapter. It was sound advice given there is a strong possibility some readers may indeed feel it stresses emotion over business facts. I decided to stick with the title because it is not only true, it is necessary. Every time I encounter a successful process, I encounter folks who are passionate about process. For many of the people I have met, their processes are labors of love.

I fell in love with the idea of process almost 30 years ago, when I was a Data Processing Technician in the U.S. Navy. I had finished my tour on the Amphibious Command and 7^th Fleet Flag Ship USS Blue Ridge and was subsequently and thankfully assigned ...