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ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE" by Steven Romero

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C H A P T E R     15     

Process Management

Process management is the monitoring and continuous improvement of end-to-end process performance. It entails ensuring the process meets enterprise goals and includes ownership and accountability for the process design, supporting systems, resource requirements, budget, and tending to process interfaces. No matter how well a process is designed and implemented, it will wither and die on the vine if it is not carefully and passionately managed.

Many people roll their eyes when I tell them managing a process requires love and devotion. Even my contention that processes must be passionately managed is viewed as too emotional and I should simply say they should be “actively” managed. I almost acquiesced ...

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