C H A P T E R 16
Process Roles
Now let's take a closer look at that process owner I keep talking about, as well as the other roles key to process success.
Process Owner
The process owner is absolutely essential to process success. As crucial as this role is, I rarely encounter it when I visit organizations around the word. Whenever somebody refers to an alleged process I always ask, “Who is the process owner?” The following are the answers I most frequently hear:
- “The what?”
- “Nobody really owns it, per se.”
- “Hmmm, I guess I am.”
- “Ummmmmmmm…”
My intention is not to belittle anyone or to be funny. I don't find these answers amusing at all. They make me sad. I share them because they provide telling insight into one of the many reasons ...
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