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ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE" by Steven Romero

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C H A P T E R     16     

Process Roles

Now let's take a closer look at that process owner I keep talking about, as well as the other roles key to process success.

Process Owner

The process owner is absolutely essential to process success. As crucial as this role is, I rarely encounter it when I visit organizations around the word. Whenever somebody refers to an alleged process I always ask, “Who is the process owner?” The following are the answers I most frequently hear:

  • “The what?”
  • “Nobody really owns it, per se.”
  • “Hmmm, I guess I am.”
  • “Ummmmmmmm…”

My intention is not to belittle anyone or to be funny. I don't find these answers amusing at all. They make me sad. I share them because they provide telling insight into one of the many reasons ...

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