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ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE" by Steven Romero

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C H A P T E R     18     

Employee Empowerment

I mentioned employee empowerment earlier but I postponed presenting my views on this subject because I think it is a great topic on which to close the process discussion.

The idea of employee empowerment is bittersweet for me. I am a huge believer in the concept, but it has become somewhat controversial. Mention it to workers and you are likely to find it is yet another cause for eye rolling. I understand their cynicism. I have encountered many organizations proclaiming that they empower their employees, but I have seen few do what is necessary to actually empower their employees.

I joke with my audiences about what exactly takes place when employees are “empowered.” Is it a ceremony analogous ...

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