C H A P T E R 19
The Link Between Behavioral Management, IT Governance, and Process
Recently, I was delivering my IT governance presentation to a CIO and his executive leadership team at a large telecomm enterprise. It was one of those rare occasions where a group had dedicated two hours to the subject to allow sufficient time for questions, comments, and conversation. Though the meeting went really well, it could have easily faded into the recessed memories of my many visits if not for one of the most interesting observations I have heard since becoming an IT governance evangelist. When we were quite close to adjourning, the CIO said, “I agree with your concepts but the problem is that your presentation is too absolute.” He then posed ...
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