A Source of Value or a Source of Waste?
99 percent of all employees want to do a good job. How they perform is simply a reflection of the one for whom they work.
—Mark S. Hoplamazian, President, Hyatt Hotels
It is not difficult to find someone who feels like the human resources (HR) department is a source of waste and frustration. Whether it is outdated forms with no meaning, a constant barrage of repeated signatures, sexual harassment seminars—or just about any of the functions HR performs, in fact—it seems that there is always a perceived waste of money associated with the HR department. How did such an important function become ...