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Eliminating Waste in Business: Run Lean, Boost Profitability by Dave J. Orr, Linda M. Orr

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Human Resources

A Source of Value or a Source of Waste?

99 percent of all employees want to do a good job. How they perform is simply a reflection of the one for whom they work.

—Mark S. Hoplamazian, President, Hyatt Hotels

It is not difficult to find someone who feels like the human resources (HR) department is a source of waste and frustration. Whether it is outdated forms with no meaning, a constant barrage of repeated signatures, sexual harassment seminars—or just about any of the functions HR performs, in fact—it seems that there is always a perceived waste of money associated with the HR department. How did such an important function become ...

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