Waste by Using Software as a Solution

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

—Bill Gates

This quote from Bill Gates explains partly why technology can be a source of waste. Too often companies rely on technology to solve operational problems. Not only will technology magnify inefficiency, but it will also magnify ineffectiveness and the ability to meet customer needs. How many times have you heard justification for a large technological improvement ...

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