Business Operations

Everyday Waste in Everyday Processes

Our business is about technology, yes. But it’s also about operations and customer relationships.

—Michael Dell

All businesses have core functions, which we have discussed throughout this book. Business operations are the functional areas where the product or service that the company sells is produced for the customer. Whether it is a product or component made by a manufacturer, consulting advice, a cheeseburger, or healthcare services, all businesses have operations. All businesses also have operational waste. People accept this everyday waste because they become numb to it. It doesn’t ...

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