The COVID-19 pandemic compounded and magnified the forces of volatility, uncertainty, complexity, and ambiguity (VUCA) already reshaping global business and operating models. The ripple effect of this collision between COVID and VUCA will require organizations to continuously innovate, mobilize, and scale new operating models and capabilities this year and in the short term. Much uncertainty remains. According to an EY study published in early 2021, for example, 50 percent of CEOs named uncertainty as the single greatest external threat to the business.1 What is certain, however, is that “organizations will need to embody agility in all aspects of their enterprise, while adopting a continuous transformation mindset rooted ...
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