CHAPTER 7

How to Respond to Emotions

“I had it with my boss! I am tired of being shut down and getting his rolling eyes rejecting every idea I come up with. It makes me feel like I don’t know what I am doing. I decided to go and talk to him, to tell him his actions and words are hurtful. What shocked me was his response. He came across as abrupt, dismissive, and accusatory. The sad part is I knew that in his heart, he felt bad. He just didn’t know what to say to me and how to respond. So, he just said what was natural to him as a defense mechanism.”

A client told Lola this when they met for their initial conversation. It was not the first time she had seen clients hurt by making themselves vulnerable and having responses that appear hurtful and ...

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