CHAPTER 10

Resilience and Thriving Cultures

Imagine your peers, direct reports, and boss coming to work every day full of energy, positivity, and shared purpose. Furthermore, imagine that no matter the obstacles or the contextual challenges, the basics of the organizational and individual interactions are firmly rooted in emotional connections. To someone looking in from the outside, they would describe the people as collaborative, engaged, and generally happy. A deeper inspection of such a workplace reveals a group of people who are compassionate, understanding, and supportive of each other—thereby creating the right environment for thriving.

Emotions Are the Key

This is not a dream, nor is it an impractical objective. It is the result of acknowledging ...

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