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Emotional Intelligence And Projects

Emotional Intelligence And Projects

by Ranse Howell, Nicholas Clarke
Publisher: Project Management Institute
Release Date: January 2010
ISBN: 9781628251302
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Book Description

Emotional Intelligence and Projects investigates how emotional intelligence correlates with being successful at working in projects. It also explores how training in emotional intelligence can improve project professionals’ abilities and relevant project management competences. The book explores ways to make emotional intelligence training more effective, and provides a number of training exercises and scenarios. Emotional intelligence may indeed be the reason that some project managers are more skilled at managing relationships in projects. As Emotional Intelligence and Projects suggests, such abilities can be developed and improved through training, making emotional intelligence skills an important factor in project and career success.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Acknowledgments
  5. The Authors
  6. Contents
  7. Section 1.0 - Summary of the Report
  8. Section 2.0 - Emotions, Emotional Intelligence, and Projects
    1. 2.1 - Critical Perspectives on Project Management: Projects are Emotional
    2. 2.2 - The Concept of Emotional Intelligence
      1. 2.2.1 - Ability Models of Emotional Intelligence
      2. 2.2.2 - Mixed Models of Emotional Intelligence
      3. 2.2.3 - Competence Models of Emotional Intelligence
      4. 2.2.4 - Limitations with Differing Models
    3. 2.3 - Emotional Intelligence and Projects: Findings from Relevant Research
      1. 2.3.1 - Emotional Intelligence in Teams
      2. 2.3.2 - Emotional Intelligence and Leadership
      3. 2.3.3 - Emotional Intelligence and Projects
  9. Section 3.0 - Study One: The Relationships between Emotional Intelligence Abilities, Project Manager Competences, and Transformational Leadership Behaviors
    1. 3.1 - Introduction
    2. 3.2 - Findings from Previous Studies Examining Emotional Intelligence in Projects
    3. 3.3 - Focus of the Current Study
    4. 3.4 - The Study and Methods
      1. 3.4.1 - Procedure
      2. 3.4.2 - Measures
      3. 3.4.3 - Procedure for Validation of Project Manager Competence Scales
    5. 3.5 - Results
    6. 3.6 - Discussion
    7. 3.7 - Conclusions
  10. Section 4.0 - An Evaluation of the Impact of Emotional Intelligence Training
    1. 4.1 - Introduction
    2. 4.2 - Findings from Emotional Intelligence Development Studies to Date
    3. 4.3 - Focus of the Current Study
      1. 4.3.1 - The Training Intervention
    4. 4.4 - The Study and Methods
      1. 4.4.1 - Dependent Measures
    5. 4.5 - Results
    6. 4.6 - Discussion
    7. 4.7 - Conclusions
  11. Section 5.0 - Implications of Findings, Directions for Future Research, and Overall Conclusions
    1. 5.1 - Implications of Findings
      1. 5.1.1 - Significance of Emotional Intelligence and Empathy for Key Project Competences
      2. 5.1.2 - Emotional Intelligence and Transformational Leadership
      3. 5.1.3 - Developing the Emotional Intelligence Abilities of Project Managers
      4. 5.1.4 - Improving the Performances of Emotional Intelligence Abilities of Project Managers
      5. 5.1.5 - Considerations for Designing Emotional Intelligence Ability—Development Interventions
      6. 5.1.6 - Impact of Emotional Intelligence Training on Project Manager Competences and Performance
    2. 5.2 - Directions for Future Research
    3. 5.3 - Overall Conclusions
  12. Section 6.0 - Developing Emotional Intelligence Training: Theoretical and Empirical Underpinnings
    1. 6.1 - The Duration of Programs
    2. 6.2 - The Content: Developing Self-Awareness
      1. 6.2.1 - Understanding the Concept of EI
      2. 6.2.2 - Awareness of One's Own Emotional Intelligence Strengths and Weaknesses
      3. 6.2.3 - Learning Methods
    3. 6.3 - Designing Emotional Intelligence Training: Drawing from the Wider Literature
      1. 6.3.1 - Emotional Learning Involves Other Areas of the Brain
      2. 6.3.2 - Emotional Learning Challenges Issues of Identity
      3. 6.3.3 - Emotional Learning Requires Insight and Feedback
    4. 6.4 - Developing Emotional Intelligence: Insights from Workplace Learning
    5. 6.5 - Overview of the Training Program
  13. Appendices
    1. Appendix 1: Semi-Structured Interview Schedule
    2. Appendix 2: Exercise 1: Emotional Self-Awareness
    3. Appendix 3: Exercise 2: Perceiving Emotions
    4. Appendix 4: Exercises 3 and 4: Verbally Demonstrating Empathy and Practicing Demonstrating Empathy
    5. Appendix 5: Exercise 5: Role Plays to Show Practice in Rapport, Empathy, and Anticipating and Responding to Emotions
    6. Appendix 6: Exercise 6: The Organization's Emotional Climate
  14. References