APPENDIX 4
Emotional Intelligence Training
EXERCISE 3: VERBALLY DEMONSTRATING EMPATHY (Based upon Egan, 1976)
Empathy requires that you are able to communicate an understanding of an individual's feelings and the experiences and/or behaviors that underlie them.
These are the kinds of statements you might hear in the course of project working. Picture yourself listening to the speaker. This exercise should give you some experience of responding directly to the feelings of another.
Directions
(1) Read the statement, pause for a moment, and then write down the description of the speaker's feelings that comes to mind immediately. Note that in some cases, the speaker may be indicating more than one feeling for you to identify. Then focus on the ...
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