An Evaluation of the Impact of Emotional Intelligence Training

4.1 Introduction

With increasing evidence suggesting that emotional intelligence (EI) is able to predict a wide range of key behaviors associated with effectively working in and managing projects (Butler & Chinowski, 2006; Leban & Zulauf, 2004; Muller & Turner, 2007), the question of whether emotional intelligence can be developed is becoming of far greater interest to the project management community. The expectation is that, by developing the emotional intelligence of those working in projects, gains should eventually be seen in terms of improvements in those project management behaviors deemed important to successful projects (Turner & Lloyd-Walker, 2008). Determining ...

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