Book description
Emotional Intelligence for Project Managers introduces readers to the basic concepts of emotional intelligence and shows how to apply them to their project goals. Readers will learn how to:
Set the tone and direction for the project
Communicate more effectively
Improve listening skills
Create a positive work environment
Motivate, coach, and mentor team members
Productively handle stress, criticism, and blame
And more.
Complete with checklists and self-assessments, this handy guide enables project managers to apply these important skills to their projects right away.
Table of contents
- Copyright
- Acknowledgments
-
1. An Introduction to Emotional Intelligence
-
1. My Growth in Emotional Intelligence
- A Dangerous Situation
- Emotional Mastery for Project Managers
- Project Management Is Competitive
- What Is Emotional Intelligence?
- Measuring Your Emotional Intelligence
- The Good News About Emotional Intelligence
-
Applying Emotional Intelligence to Project Management
- 1. Develop Stakeholder Relationships That Support the Project’s Success
- 2. Anticipate and Avoid Emotional Breakdowns
- 3. Deal with Difficult Team Members and Manage Conflict
- 4. Leverage Emotional Information to Make Better Decisions
- 5. Communicate More Effectively
- 6. Create a Positive Work Environment and High Team Morale
- 7. Cast a Vision for Shared Project Objectives That Will Attract, Inspire, and Motivate the Project Team
- Emotional Intelligence Is Vital to Project Managers
- 2. A Brief Primer on Emotional Intelligence
-
1. My Growth in Emotional Intelligence
-
2. Project Management Begins with Self-Management
- 3. Self-Awareness
-
4. Self-Management
- The Emotional Intelligence Model for Project Management
-
Self-Control
- What Is Self-Control?
- Negative Feelings Can Cripple a Team
- Self-Control Is for All Emotions
- Self-Control Helps Us Avoid Emotional Breakdowns
- Emotional Breakdowns May Be Preceded by Emotional Triggers
- Moods and Attitudes of Others
- Prethinking or Foreshadowing
- Dwelling
- Hot Words and Hot Buttons
- Criticism and Blame
- Physical Environment
- Illness and Fatigue
- Reduce Your Vulnerability to Emotional Triggers
- Stinking Thinking Can Cause Emotional Breakdowns
- Identifying Your Own Patterns of Stinking Thinking
- Good News About Emotional Breakdowns
- Techniques to Improve Our Self-Management
- Additional Techniques for Self-Control and Self-Management
-
3. Building Project Stakeholder Relationships
-
5. Social Awareness
- An Introduction to Social Awareness
- Empathy
- Seeing Others Clearly
- Organizational Awareness
- Emotional Boundaries
-
Techniques for Improving Our Social Awareness
- 1. Improve Your Empathetic Listening Skills
- 2. Take a Class on Listening Skills
- 3. Track Emotions During Team Meetings
- 4. Identify Emotional Red Flags in Others
- 5. Mirror Emotions
- 6. Go to School
- 7. Track Your Own Emotions
- 8. Keep a Journal
- 9. Explore and Learn About People
- 10. Systematically Dissect the Organizational Culture
- 11. Assess Your Project Team
- 12. Assess Yourself on Organizational Awareness
- 13. Practice Social Awareness During Movies
-
6. Relationship Management
- An Introduction to Relationship Management
-
Stakeholder Relationships
- Identify Project Stakeholders
- Collect and Analyze Information About the Stakeholders
- Stakeholder Priority
- Role on the Project
- Position Relative to the Project
- Stakeholder Objectives
- Facts, Passions, and Areas of Interest
- Communication Style
- Emotional Intelligence Assessment Checklist
- Emotional Connections
- Information Overload?
- Develop Relationships Strategies
- Action Steps to Nurture the Relationship
- Manage Stakeholder Relationships
- Rookie Mistake—Focusing Only on the Project Team
- Developing Others
- Telling the Truth
- Additional Principles of Relationship Building
-
Techniques for Managing Relationships on Projects
- 1. Apply the Emotional Intelligence Basics
- 2. Stakeholder Management Tool
- 3. Regular One-on-One Meetings
- 4. Out to Lunch!
- 5. Use Icebreakers and Teambuilding Exercises
- 6. Develop Others by Becoming a Coach and Mentor
- 7. Recognize Others
- 8. Assessment Instruments
- 9. Practice Truth Telling Techniques
- 10. Evaluate How You Are Co-Creating Your Outcomes
- 11. What Are Your Relationship Patterns?
- 12. Enroll an Accountability Partner
-
5. Social Awareness
-
4. Using EQ to Lead Project Teams
-
7. Project Team Leadership
- Introduction to Project Team Leadership
- Communications
- Conflict Management
- Inspirational Leadership
- Additional Considerations for Team Leaders
-
Techniques for Improving Project Team Leadership
- 1. Techniques to Improve Team Communications
- 2. Techniques for Conflict Management
- 3. Create a Mission, Vision, and Values Statement for Your Project Team
- 4. Cast a Vision for the Team
- 5. Become a Talent Scout
- 6. Become Systematic About Screening and Hiring Resources
- 7. Tools to Address Team Strengths and Weaknesses
- 8. Expand Your Support Base
- 8. Creating a Positive Team Environment
- 9. Leveraging Emotional Intelligence on Large and Complex Projects
- Epilogue
-
7. Project Team Leadership
-
Appendixes
- A. Emotional Tally Sheet
- B. Emotional Intelligence Assessment Checklist
- C. Stakeholder Management Tool
- D. Responsibility Assignment Matrix (RAM)
- E. Emotional Intelligence Movies and Scenes
- F. Magazines and Journals on Emotional Intelligence
- G. Books on Emotional Intelligence
- H. Training Sources for Emotional Intelligence
- I. Emotional Intelligence Web Sites
-
J. Emotional Intelligence Assessment Instruments
- Emotional Competence Inventory 360, from Daniel Goleman
- EQi, the BarOn Emotional Quotient Inventory, from Dr. BarOn
- The MSCEIT, from John Mayer, Peter Salovey, and David Caruso
- Emotional Intelligence Appraisal, Me Edition
- Index of Emotional Intelligence
- SEI, Six Seconds Emotional Intelligence Assessment
- K. Results of the 2005 Survey of Emotional Intelligence in PMs
Product information
- Title: Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
- Author(s):
- Release date: July 2007
- Publisher(s): AMACOM
- ISBN: None
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