Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

Chapter 2. A Brief Primer on Emotional Intelligence

Before we discuss the details of applying emotional intelligence to projects, it will be helpful to explore the background of emotional intelligence. This chapter provides more detail on the concept of emotional intelligence and how the writings of Daniel Goleman and other emotional intelligence researchers have contributed to the field. Using Goleman’s generic model of emotional intelligence as a starting point, we will discuss an adaptation of that framework which is applicable to projects and PMs. We also provide some useful definitions for emotions, families of emotions, and emotional intelligence. Finally, we will conclude this chapter with some resources on where to go for additional information ...