Chapter 1, What is Emotional Intelligence?,covers why emotional intelligence is important for IT professionals, Salovey and Mayor's emotional intelligence model, the main difference between emotions and feelings, and the five universal emotions common to all cultures. You will learn that tech companies are already using emotional intelligence skills to build collaborative leadership that creates impact through people, increases global sales, enables managers with a skill set to help managers to connect with people and lead with success, and even develop tools to help social media users be more empathetic in their online communications and combat cyber bullying.
Chapter 2, The Neuroscience Behind Emotional Intelligence ...
