Series Foreword
Oh, Those Misnamed Soft Skills!
For years organizations have ignored soft skills and emphasized technical skills, often underestimating the value of working as a team, communicating effectively, using problem solving skills, and managing conflict. New managers have failed because their promotions are often based on technical qualifications rather than the soft skills that foster relationships and encourage teamwork. Trainers as recently as a dozen years ago were reluctant to say that they facilitated soft skills training. Why?
Soft Skills: The Past and Now
The reluctance to admit to delivering (or requiring) soft skills often starts with the unfortunate name, “soft,” which causes people to view them as less valuable than “hard” ...
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