CHAPTER 1
The Power of Emotional Intelligence
Initial Thoughts
Over many years of working with people who are interested in improving their professional skill sets and advancing in their careers, I have noticed one thing that is the most common denominator of their professional makeup, and I am guilty of it as well. We are proud of what we know. We tend to rely so heavily on the expertise we gain as part of our professions that we ignore the importance of so-called soft skills.
This is unfortunate because it is not so much what we know that will drive success in our work and in our lives, but how we make other people feel. Maya Angelou, the late poet and author, said this much more eloquently than I just did: “People will forget what you said, ...
Get Emotional Intelligence in Talent Development now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
