CHAPTER 4

The Role of the Talent Development Professional

People at the Heart

Emotional intelligence is about people. So is the talent development profession. If you don’t train people, you work with people on curriculum. Maybe you recruit people, or coach, or work with subject matter experts to design instructional modules. Perhaps you oversee a team of instructional system specialists or you support learners through the registration and administration of post-course evaluations. In the first three chapters of the book, we saw many examples of talent development professionals, the work they do, and the link to the various aspects of emotional intelligence.

The competencies of emotional intelligence, in fact the entire model itself, could be ...

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