Chapter 10

The Follow-Up Coach

What’s in This Chapter

•  Reinforcing emotional intelligence training to ensure success

•  The importance of feedback and encouragement in the follow-up process

•  Forming habits out of action plan goals

According to research studies, self-awareness is foundational for growth and change, but it does not guarantee it. At the end of a one- or two-day workshop, participants usually have a lot of self-awareness, but actual skill development and change requires additional support and on-the-job application. That means that training does not end when participants leave the session. Unfortunately, too many trainers and managers forget an essential step—following up to ensure transfer of training.

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