What’s in This Chapter
• Reinforcing emotional intelligence training to ensure success
• The importance of feedback and encouragement in the follow-up process
• Forming habits out of action plan goals
According to research studies, self-awareness is foundational for growth and change, but it does not guarantee it. At the end of a one- or two-day workshop, participants usually have a lot of self-awareness, but actual skill development and change requires additional support and on-the-job application. That means that training does not end when participants leave the session. Unfortunately, too many trainers and managers forget an essential step—following up to ensure transfer of training.