Chapter 8

Problem solving

‘This idea that decisions are made based on lots of rational facts is wrong – you take decisions based on 25 per cent of available facts.’

MARTIN TAYLOR, JOURNALIST AND BUSINESSMAN

This chapter will give you:

  • an understanding of how to use emotions as data;
  • the distinction between core feelings and behaviours, states and judgements;
  • tips for self-soothing; a very effective coping strategy when you feel strong emotions;
  • an insight into how to work with each core emotion;
  • a five-step method for tuning in to your feelings;
  • a process for setting working expectations so that you can create a culture for using emotion;
  • tips for dealing with differences and disagreements.

Problem solving

Resolving problems of a personal, ...

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