Emotional Resilience

Chapter 8

Problem solving

‘This idea that decisions are made based on lots of rational facts is wrong – you take decisions based on 25 per cent of available facts.’

MARTIN TAYLOR, JOURNALIST AND BUSINESSMAN

This chapter will give you:

• an understanding of how to use emotions as data;
• the distinction between core feelings and behaviours, states and judgements;
• tips for self-soothing; a very effective coping strategy when you feel strong emotions;
• an insight into how to work with each core emotion;
• a five-step method for tuning in to your feelings;
• a process for setting working expectations so that you can create a culture for using emotion;
• tips for dealing with differences and disagreements.

Problem solving

Resolving problems of a personal, ...