Chapter 10

Group empathy

‘Feelings are much like waves; we can’t stop them from coming but we can choose which one to surf.’


This chapter will give you:

  • practical ideas for how to manage emotions in group situations at work;
  • clear evidence that group emotion matters and can be measured;
  • an understanding of how automatic assumptions can affect how you interact in teams;
  • worked examples of how to understand strong emotions in a team, including how to read anger effectively;
  • a simple process for checking the feelings in a team during a meeting.

Group empathy

Tuning into and shifting emotions at group level to stay on track with your work goals

A reference in Fast Company (a business news magazine in the ...

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