Employee-Centric IT: Advancing the Digital Era Through Extraordinary IT Experience

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023

M. GhibrilEmployee-Centric IThttps://doi.org/10.1007/978-1-4842-9186-3_10

10. Winning the IT Team’s Processes

Mark Ghibril¹  

(1)

Pamplona, Spain

 

In 1990, Elizabeth Newton of Stanford University ran an experiment with 40 students who were asked to “tap” out well-known songs with their fingers while another group of 40 students tried to name the melodies. Each tapper was partnered up with a listener. Tappers were told to pick a well-known song such as “Happy Birthday” and tap out the rhythm on the table. The listeners were asked to guess the name of the song. Before they started, each tapper was asked to predict how often the listeners would be able to guess ...