In IT, we don’t have the option to wait for years or centuries to get a technology or solution to be well adopted and utilized. Digital transformation is moving at lightning speeds across all organizations, and IT teams are asked to deliver on a vast number of initiatives. Delivering results quickly while driving short-term value to the business.
In this first chapter, I will introduce you to the dysfunctions of IT and their common issues and how better we can understand employees as humans and not data ...
