© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
M. GhibrilEmployee-Centric IThttps://doi.org/10.1007/978-1-4842-9186-3_6

6. Winning the Operations

Mark Ghibril1  
(1)
Pamplona, Spain
 

In the 1980s, a set of Stanford students were recruited for a study. The students were handed packets of information about a firefighter called Frank K.

Frank’s bio mentioned he had a baby daughter and liked scuba diving. The packets also included Frank’s responses to what the researchers called the Risky-Conservative Choice Test. According to one version, Frank was a successful firefighter who, on the test, almost always went with the safest option. Frank also chose the safest option in the other version, but he was a lousy ...

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