Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Book Description

"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."

-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc.

There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects People strategy with Business strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.

Table of Contents

  1. Praise
  2. Dedication
  3. Title Page
  4. Copyright Page
  5. Foreword
  6. Preface
  7. Acknowledgements
  8. Introduction
  9. Section One - ENGAGEMENT FOUNDATIONS
    1. Chapter 1 - THE CASE FOR EMPLOYEE ENGAGEMENT: CONNECTIONS VERSUS TRANSACTIONS
      1. Engagement Factors
    2. Chapter 2 - IT’S NOT JUST THE MANAGER, STUPID!
      1. Factors Impacting Engagement Data
      2. Engagement Drivers
      3. Global to Local Lenses
    3. Chapter 3 - MEASURE TWICE, CUT ONCE
      1. Managing Engagement Surveys
      2. Types of Engagement Factors
      3. Types of Surveys
    4. Chapter 4 - THANKS FOR THE GIFT
      1. Handling Feedback
      2. Engagement Conversations
      3. Action Planning
    5. Chapter 5 - IT BOILS DOWN TO TWO THINGS
      1. Trust
      2. Distractions
      3. Ego
      4. Agendas
      5. Success
  10. Section Two - ENGAGEMENT APPLICATIONS
    1. Chapter 6 - THEY LOST THE GAME ON TURNOVERS
      1. Turnover
      2. Turnover Matrix
    2. Chapter 7 - BRING THEM ON
      1. The Selection Process
      2. On-Boarding
      3. Case Example of a Realistic Job Preview
    3. Chapter 8 - ENGAGING LEADERS, ENGAGING CULTURES
      1. Collaboration
      2. The Art and the Science of Leadership
    4. Chapter 9 - HOW MUCH CAN YOU BENCH?
      1. Career Transitions
      2. Causes of New Leader Failure
      3. Succession Planning
    5. Chapter 10 - WHAT IS YOUR MPV?
      1. Engaged Versus Victim Mentality
      2. Personal Engagement Connections
      3. Personal Engagement Competencies
      4. Personal Engagement Matrix
    6. Chapter 11 - EYE OF THE CUSTOMER
      1. Engagement and the Customer
      2. Challenges of a Distributed Workforce
    7. Chapter 12 - REAPING THE REWARDS
      1. Four Levels of Engagement
      2. Engagement in Difficult Economies
      3. A New Definition of Engagement
      4. Impact of Engagement
  11. Notes
  12. Index
  13. About the Author

Product Information

  • Title: Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty
  • Author(s):
  • Release date: August 2009
  • Publisher(s): Jossey-Bass
  • ISBN: 9780470388150