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Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty by Brad Federman

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Engagement Conversations

It is critical that organizational feedback flow from the CEO all the way to the employees on the shop floor or in the field and back. Not only does this promote transparency and trust, but it fosters dialogue and conversation at the local level on how individuals and teams can improve employee engagement. Discussions regarding data collected can be handled using internal leadership, human resources, or focus groups using outside facilitators. We suggest that the decision on how these conversations take place and who leads them should depend on the current state in the organization. The more trust exists, the more likely it is that you should allow managers of functions, groups, and locations to facilitate these follow-up ...

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