In This Chapter
Defining employee engagement
Identifying engagement drivers
Hiring an engaged workforce
Measuring and recognizing engagement
Something's not quite right at work. People talk about leaving as soon as the economy improves. They no longer speak well of the company to each other or to potential recruits. It's as though people are just getting through the day, the week, or the month — that they're only there for the paycheck. There's a growing sense among employees that they've become easily replaceable commodities — or, worse, that their positions could simply be eliminated to “save payroll.” Or maybe things aren't so dire — people don't seem to be complaining, but your organization or department just lacks oomph. No one seems to be putting in the extra effort. Your colleagues seem to run out the door at quitting time.
Does any of this sound familiar? If so, what you're witnessing is a lack of engagement among employees. And you're not alone. In recent years, companies all over the world have seen employees tune ...