In This Chapter
Building a balanced organizational-level scorecard
Measuring individual performance
Measuring team performance
Measuring employee engagement
Picture this: You're in the midst of a hotly contested game. Fans scream as both sides battle for the win. You glance up at the scoreboard . . . and it's blank. There's nothing — no score, no indication of how much time remains, nothing. “We're winning!” one coach screams. “No, we're winning!” screams the other.
If you're a player, what do you do? Do you continue to play? Is there a letdown? Can you sustain your momentum, not knowing if you're winning or losing? Do you even care anymore? If no one is keeping score and no one is keeping time, how will you know if and when you've won or lost?
This scenario might seem ridiculous. It could never happen, right? Wrong. Sadly, it happens all the time in business. Employees often don't know if they're winning or losing, if their business is succeeding or failing, or if they're high, average, or low performers. Employees are ...