O'Reilly logo

Employee Engagement For Dummies by Bob Kelleher

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 15

Measure Up: Measuring Performance and Engagement

In This Chapter

arrow Building a balanced organizational-level scorecard

arrow Measuring individual performance

arrow Measuring team performance

arrow Measuring employee engagement

Picture this: You're in the midst of a hotly contested game. Fans scream as both sides battle for the win. You glance up at the scoreboard . . . and it's blank. There's nothing — no score, no indication of how much time remains, nothing. “We're winning!” one coach screams. “No, we're winning!” screams the other.

If you're a player, what do you do? Do you continue to play? Is there a letdown? Can you sustain your momentum, not knowing if you're winning or losing? Do you even care anymore? If no one is keeping score and no one is keeping time, how will you know if and when you've won or lost?

This scenario might seem ridiculous. It could never happen, right? Wrong. Sadly, it happens all the time in business. Employees often don't know if they're winning or losing, if their business is succeeding or failing, or if they're high, average, or low performers. Employees are ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required