CHAPTER 9

Connecting with New Members and Visitors

On Jessica’s way home from work, she reluctantly decided to swing by Whole Foods to pick up some items for dinner. While the quality of the food was always superior to any other grocery store in the area, the mother of three often felt some products were a little too pricy. “No worries,” she thought as she pulled into the parking lot. “At least my kids will be healthy.”

Just then her phone rang. It was the Doctor again and he didn’t have good news about her son. The degenerative disease continued to wreak havoc on his life and they didn’t have any answers. Jessica sat in silence as the Doctor shared what was to come. These phone calls were always so heartbreaking.

After she hung up, Jessica dried ...

Get Employee LEAPS now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.