Chapter Seventeen
Negotiation Essentials for Employee Relations
A “people's manager” increases his/her effectiveness manifold by mastering negotiation skills, and examining his/her basic attitude towards negotiation. Negotiation is rated as one of the key competencies required for professionals, entrepreneurs and managers. Th e good news is that this is a learnable skill.
CHAPTER OUTLINE
17.1 Conflict and Negotiations
17.3 Employee Relations and Negotiations
17.4 Integrative and Distributive Negotiation Strategies
LEARNING OBJECTIVES
After going through this chapter, you will be able to:
Understand the genesis of conflict situations
Gain an understanding of different ...
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