Chapter Eighteen

Soft Skills for Employee Relations

India has a large pool of qualified persons, but there is a serious shortage of employable persons. The shortage is largely on account of deficient soft skills. In the area of employee relations, these skills assume greater significance since the role mainly envisages interface with a cross-section of employees which, in turn, requires people skills.

CHAPTER OUTLINE
LEARNING OBJECTIVES

After going through this, chapter you will be able to:

  • Understand what “soft skills” means

  • Understand the meaning of emotional intelligence and what constitutes ...

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