CHAPTER ONE
Mirror Mirror
Creating the Need for Change
To begin at the beginning.
In early 2005, the employees of HCLT were in a celebratory mood. The company had surpassed $700 million in annual revenue. It had a good track record of growth. Employees had plenty of stories to tell about themselves, the company, our innovative products, and their long-standing relationships with customers. Most people in the company were feeling good.
A few, however, were looking at the flip side of the coin. HCLT was growing, yes, but not nearly as fast as the leaders in the IT services industry. And, despite its revenue growth, the company was actually losing ...
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