CHAPTER THREE
Inverting the Organizational Pyramid
Building a Structure for Change
Suddenly, it seemed, we had finished all our tasks!
We had looked into the mirror and confronted reality. We had dramatically increased our transparency and addressed the issue of trust. We had won a few big decisive deals and were winning new ones with encouraging regularity. There was rejoicing throughout the land of HCLT. Any day now, it seemed, we could declare victory and rest on our laurels!
That was exactly my fear.
I worried that the gains and changes we had made were not big enough or deep enough—that inch by inch, decision by decision, action by action, ...
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