November 2013
Intermediate to advanced
1040 pages
32h 18m
English
book
End-to-End QoS Network Design: Quality of Service for Rich-Media & Cloud Networks, Second Edition
by Tim Szigeti, Christina Hattingh, Robert Barton, Kenneth Briley Jr.
Content preview from End-to-End QoS Network Design: Quality of Service for Rich-Media & Cloud Networks, Second EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 39. Home Office VPN QoS Case Study
With the continued success of Tifosi Software’s cloud computing service offering, the company has decided to open a new call center system to help improve overall customer satisfaction and to also reduce costs. In the past, Tifosi had outsourced call center operations to a reputable company in Asia, but with new technologies becoming available, CIO Rod Bratton felt that there was a strong business case to use internal call center agents in a work-at-home scenario. In total, they would like to have 200 call center agents, with 100 of them in North America, 50 in Asia, and 50 in Europe, using a “follow-the-sun” model. The intention is that all call center agents will work from their home offices to help ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.