CHAPTER 7
ROADBLOCKS TO CREATING AN ENGAGED WORKFORCE
In Chapters 5 and 6 we’ve looked at how to use survey results as the basis for taking follow-up measures that can foster employee engagement. The five-step process of check, calibrate, commit, communicate and conclude can help focus time and effort while involving employees to make sure activities are well-directed and appreciated. Yet despite the best intentions, it may not always be as easy as this. Moving from analysis to action can turn out to be more difficult than expected. Progress can be slowed down, for instance by resistance from supervisors or top management inertia; employees and their representatives may be suspicious rather than enthusiastic; and the whole exercise can eventually ...
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