CHAPTER 9

ENGAGING MANAGERS

So far we’ve looked at what employee engagement is about and why it’s important to employers and to employees themselves. We’ve looked at some of the main drivers and barriers to engagement, and at how you can get a fix on these in your organization through surveys. We’ve emphasized the importance of acting on what you learn from surveys, but we’ve also acknowledged just how difficult that can be sometimes. In the last chapter we considered some of the key features of organizational cultures conducive to engagement. We looked at how engaging leadership creates a shared sense of purpose and direction that provides meaning for an organization’s employees and creates value for all its stakeholders, while enabling the ...

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