ABOUT THE AUTHOR
I’ve always been happiest when I’m learning, especially when it engages both my head and my heart. That may explain how I ended up with an undergraduate degree in drama and an MBA with an emphasis in finance.
I spent the first 17 years of my working life in software. I was a programmer, project manager, and systems development manager. In 1993, I ran into emergent change processes. Working with processes and people appealed to the part of me that found software wasn’t enough. After experimenting with these processes in corporate settings, in 1996 I left organizational life to consult and pursue my quest to understand what made ...
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