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Engaging Government Employees by Robert J. Lavigna

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CHAPTER 9

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Step 3: Reporting and Analyzing Survey Results

SO WHAT DO ALL THESE NUMBERS MEAN?

Conducting an employee-engagement survey is a solid first step on the road to improving engagement. The next step is to analyze the results, including breaking the data down to identify the best opportunities for improvement (the specific areas where engagement is low) as well as the engagement strengths that need to be maintained.

This analysis can start with a review of the summary results from the survey (i.e., an overall engagement index, if one was computed, or a question-by-question summary). Then more detailed analysis breaks the data down by key variables that can include agency work units, locations, individual managers/supervisors, ...

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